rape Wholesale – Refund & Returns Policy

At Grape Wholesale, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a return or exchange under the following conditions:

1. Eligibility for Returns & Refunds

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Returns must be requested within 14 days of delivery.

  • Proof of purchase (order number/receipt) is required.

Non-Returnable Items:

  • Underwear, swimwear, and accessories for hygiene reasons (unless defective).

  • Custom-made or personalized items.

  • Sale/discounted items (unless faulty).

2. Return Process

To initiate a return:

  1. Contact us at support@grapewholesale.com within 14 days of delivery.

  2. Provide your order number and reason for return.

  3. We will email you a Return Authorization (RMA) number and instructions.

  4. Ship the item(s) back to us (see Section 3 for shipping details).

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked shipping method, as Grape Wholesale is not liable for lost returns.

  • Return address will be provided in your RMA email.

4. Refunds & Exchanges

  • Refunds: Processed within 5–7 business days after we receive and inspect the returned item(s). Original payment method will be credited.

  • Exchanges: Subject to availability. If the desired item is out of stock, a refund will be issued instead.

  • Defective/Damaged Items: Contact us immediately for a free replacement or full refund, including return shipping costs.

5. Store Credit Option

Prefer store credit? Let us know, and we’ll issue a digital voucher for future purchases.

6. Final Sale Items

Clearance or “Final Sale” items cannot be returned unless defective.

7. International Returns

International customers are responsible for:

  • Return shipping fees.

  • Any customs/duties charges.

  • Refunds will exclude original shipping costs.

8. Questions?

Contact our support team at:
📧 support@grapewholesale.com
📞 [Insert Customer Service Phone Number]

Note: This policy applies only to purchases made directly through www.grapewholesale.com. For third-party retailers, refer to their return policies.